Shipping policy

Shipping Policy
Effective Date: 1 January 2025

Welcome to SOREIGN! We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our website: https://www.soreign.com.

1. Shipping Methods and Carriers

  • At SOREIGN, we currently offer Standard Shipping across India.
  •  We partner with trusted courier services to ensure your products reach you safely and on time.
  • We continuously evaluate our shipping methods to offer the best experience for our customers.

2. Order Processing Time

  • All confirmed orders are processed within 48 hours (excluding Sundays and public holidays).
  • Orders placed after 6:00 PM will be processed the next business day.
  • Once your order is processed, it will be dispatched from our warehouse and handed over to the courier partner.

Note: During high-demand periods (festive seasons, promotional sales), processing times may increase.

3. Estimated Delivery Time

  • Delivery is expected within 5–7 business days from the date of dispatch.
  • Delivery times may vary depending on location, weather, courier capacity, or unforeseen delays.
  • Remote areas may require additional delivery time.

4. Shipping Charges

  • Shipping charges (if applicable) will be shown at checkout based on your location and order value.
  • Occasionally, we offer free shipping promotions, which will be clearly displayed on our website or in promotional material.

5. Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking link.
  • You may also track your order on our Order Tracking page using your Order ID.
  • Tracking updates typically reflect within 24 hours of dispatch.

6. Shipping Locations

We currently ship across all serviceable pin codes in India.

International shipping is available at our store.

Please double-check your shipping address at checkout to avoid delays or delivery issues.

7. Delivery Attempts and Undelivered Packages

  • Our delivery partners will make multiple attempts to deliver your order.
  • If you are unavailable, they may contact you or attempt redelivery.
  • If the package is returned due to unavailability or an incorrect address, reshipping charges (if any) may apply.

8. Delays and Force Majeure

  • SOREIGN is not responsible for delays caused by:
  • Natural disasters
  • Lockdowns
  • Government regulations
  • Courier issues
  • Any other force majeure events
  • We will do our best to keep you informed in such situations.

9. Change of Shipping Address

  • Once an order is placed, the shipping address cannot be changed.
  • If you realize an error immediately, contact us within 2 hours at:

Email: support@soreign.com
Phone: +91-9929612163

We will do our best to assist.

10. Contact Us

For any shipping-related queries, please reach out:

SOREIGN Customer Care
Phone: +91-9929612163
Email: support@soreign.com
Address: Plot No. E11A, 6D Engineers Colony, Manyavas, New Sanganer Road, Jaipur, Rajasthan 302020

We’re happy to assist and ensure your shopping experience with SOREIGN is seamless!